We Stand Behind Our Quality
Comprehensive coverage for repairs, overhauls, and equipment sales.
The Gray's Guarantee
At Gray's Endoscopy, transparency is key. We don't just fix your equipment; we ensure it stays fixed. Our team of OEM-trained technicians uses high-quality parts to restore your endoscopes to factory standards. We are confident in our craftsmanship, which is why we offer industry-leading warranty terms on all our services.
Repair Warranty Coverage
Certified Refurbished Equipment
Every endoscope we sell undergoes a rigorous 35-point inspection. Our warranty for equipment sales is determined by the condition and model of the unit.
Standard Refurbished
60 - 90 Days (Parts & Labor)
Premium Refurbished
1 Year Full Warranty
* Check your specific invoice for the exact warranty term applicable to your purchase.
Warranty Exclusions
The warranty is considered void if the equipment fails due to:
- Fluid Invasion: Caused by failure to leak test properly before immersion.
- Physical Damage: Dropping, crushing, or biting (patient damage).
- Improper Handling: Autoclaving non-autoclavable scopes or using harsh chemicals.
- Unauthorized Repair: If a third party attempts to open the unit.
How to File a Claim
Frequently Asked Questions
Need to check the status of a repair?
Our support team is standing by to help you.